At House of Zeva, we uphold the highest standards for secure transactions and the protection of your personal information and privacy. Please read the following statement to learn about our information gathering and dissemination practices.

Note: Our privacy policy is subject to change at any time without notice. To stay informed about any changes, please review this policy periodically.

House of Zeva is dedicated to protecting and safeguarding your privacy. This Privacy Policy outlines the types of personal information collected on the House of Zeva website, the mutual benefits of such information, how we may use it, and with whom we may share it. The policy also describes the measures we take to secure this information and how you can access, modify, or delete your personal information at any time. Additionally, it explains how you can object to the processing of your personal information or to receiving communications about our products and services.

By using the website, you expressly consent to our use and disclosure of your personal information in accordance with this Privacy Policy. If you do not agree, please do not use or access our site. This Privacy Policy is incorporated into and subject to our Terms & Conditions.

Collection of Personally Identifiable Information (PII) and Other Information

At House of Zeva, we collect information to ensure accurate and efficient service. Most of the information we gather is basic and necessary to complete a purchase or provide a refund. The customer information we may collect includes:

Name
Address
Telephone number
Date of birth
Email address
Descriptions of requested or purchased items
Language preference
IP address
Operating system of your computer
Browser type and version

We will not sell, distribute, or lease your personal information to third parties.

We may automatically track certain information about your behavior on our site. This information helps us conduct internal research on our users' demographics, interests, and behavior to better understand, protect, and serve our users. This data is compiled and analyzed on an aggregated basis and may include:

The URL you visited before coming to our site (whether on our site or not)
The URL you visit after leaving our site (whether on our site or not)
Your computer browser information
Your IP address

Credit Card, Debit Card, and Banking Information

House of Zeva does not collect or store credit card, debit card, or any banking information. These details are directly transmitted through the payment gateway provider to the payment network or bank.

Registration

To take advantage of certain features on our site, you must register and create a member account, which is free of charge. During the online registration process, you may be asked to provide information such as your name, email address, and a password. Your password is a crucial component of our security system. It is your responsibility to protect it and not share it with any third parties. If you believe your password has been compromised, please change it immediately.

Technologies That Customize Your Experience on House of Zeva

We use various technologies to collect information about your visit to our website, including the Uniform Resource Locator (URL) that referred you to our site, your Internet Protocol (IP) address, browser type, browser language, and the date and time of your request. This information helps us enhance and customize your experience on our website. For example, we may collect your IP address to identify your computer or device and determine your geographic region for statistical purposes. In some instances, we may combine these technologies with the personally identifiable information you provide on the website. These technologies can provide information such as whether you have visited House of Zeva before and can enable you to save your preferences. Each technology is explained in detail below.

Web Beacons and Tracking Links

Web beacons (also known as clear gifs or pixel tags), tracking links, and similar technologies consist of a few lines of code embedded in our website pages. These technologies often work in conjunction with cookies and are usually invisible to users. Web beacons can relay information to third parties, such as our service providers, and may be used to track customer responses to certain advertisements, better target interactive advertising, and enhance customer support and usability. If you reject our cookies (see the Cookie section below), you will prevent web beacons from relaying this information about you, which may limit your use of some website features.

Cookies

We use data collection devices such as "cookies" on certain pages of our website to help analyze web page flow, measure promotional effectiveness, and promote trust and safety. Cookies are small files placed on your hard drive that assist us in providing our services. We offer certain features that are only available through the use of cookies. For example, we use cookies to allow you to enter your password less frequently during a session and to provide information targeted to your interests. Most cookies are "session cookies," meaning they are automatically deleted from your hard drive at the end of a session. You are always free to decline our cookies if your browser permits, although doing so may limit your ability to use certain features on the website and may require you to re-enter your password more frequently during a session.

Use of Your Personal Information, Demographic, and Profile Data

We use your personal information to provide the services you request. When we use your personal information for marketing purposes, we will offer you the option to opt-out of such uses. We also use your personal information to:

Resolve disputes
Troubleshoot problems
Promote a safe service
Collect payments
Measure consumer interest in our products and services
Inform you about online and offline offers, products, services, and updates
Customize your experience
Detect and protect against error, fraud, and other criminal activities
Enforce our terms and conditions
Any other purpose described at the time of collection

In our efforts to continually improve our product and service offerings, we collect and analyze demographic and profile data about our users' activities on our website. We use your IP address to help diagnose problems with our server and to administer our website. Your IP address also helps identify you and gather broad demographic information. Occasionally, we may ask you to complete optional online surveys. These surveys may request contact information and demographic details (like zip code, age, or income level). We use this data to tailor your experience on our site, providing content that we believe you might be interested in and displaying content according to your preferences.

How Do We Mutually Benefit from Your Personal Information?

Marketing Emails: If you choose to provide us with your email address, we will use it to send you information such as newsletters, surveys, product and event updates, cosmetics tips, and promotions. If at any time you decide you no longer wish to receive these emails, you can click the 'Unsubscribe' link included in each email or update your preferences in the 'Profile' section if you are a registered user.

Text Messages: If you choose to provide us with your mobile phone number, you may receive text message/SMS alerts containing product and event information, cosmetics tips, and promotions. Please note that we will never send you unsolicited text messages. House of Zeva does not charge any fees for receiving text messages from us. However, your mobile service provider may charge you for sending and/or receiving text messages, air-time, and any other standard applicable rates.

Telephone Calls: If you choose to provide us with your mobile phone number or landline number, you may receive phone calls with information about products, events, cosmetic tips, and promotions.

Communications to Serve You: If you have provided us with your contact information, we may send you service-related announcements via email, letters, or other means concerning the website. We may also contact you regarding your customer service requests or questions. For instance, all registered users will receive a welcome email to confirm their registration. These communications are essential to serve you, address your concerns, and uphold the high level of customer service that House of Zeva is committed to providing.

Customized Service: We may use the personal information you provide to offer you a customized experience on our website. For example, we may suggest products that might interest you. This personalized information may be communicated through emails, text messages/SMS, or phone calls.

Employment: If you provide us with personal information related to employment, such as your resume, we will treat this information as confidential. We will use it only to consider you for current and future employment opportunities and to contact you regarding potential employment with us or our affiliates. We will retain your information for future recruitment opportunities unless you request that we no longer do so. An "Affiliate" is a person or entity that, directly or indirectly through one or more intermediaries, controls, is controlled by, or is under common control with our company.

Advertisements on House of Zeva

We use third-party advertising companies to display ads when you visit our website. These companies may use information about your visits to this and other websites (excluding your name, address, email address, or telephone number) to provide advertisements about goods and services that may interest you. We do not take responsibility for your visits to such other websites or the information you provide there.

Links to Other Sites

Occasionally, we may provide links to third-party websites. These links will direct you away from our portal. The linked sites are not under our control, and we are not responsible for their privacy practices, content, or any links they contain. We are also not responsible for any webcasting or other forms of transmission received from any linked site. These links are provided for your convenience only, and we do not endorse the linked sites or their use or content.

Sharing of Personal Information

We may share personal information with our corporate entities and affiliates who may use it in accordance with this policy to:

Help detect and prevent identity theft, fraud, and other potentially illegal acts
Correlate related or multiple accounts to prevent abuse of our services
Facilitate joint or co-branded services you request, where such services are provided by more than one corporate entity

If you object to such sharing, please do not provide us with any information. We may retain other companies and individuals to perform functions on our behalf consistent with this Privacy Policy. Examples include webstore management, order processing, courier services, data analysis, customer support, email vendors, web hosting, and fulfillment services. These third parties may have access to personal information needed to perform their functions but are not permitted to use it for other purposes and must do so in accordance with this Privacy Policy. Additionally, you may be offered the opportunity to consent to the sharing of your information with a third party, such as an event or promotion co-sponsor. If you consent, we will share your information with that third party, who may use it for their own purposes and in accordance with their own policies. We may disclose personal information if required by law or in the good faith belief that such disclosure is necessary to respond to court orders or other legal processes. We may also disclose personal information to law enforcement, third-party rights owners, or others in the good faith belief that such disclosure is necessary to: enforce our Terms or Privacy Policy; respond to claims that an advertisement, posting, or other content violates the rights of a third party; or protect the rights, property, or personal safety of our users or the general public.

Business Transfer

We and our affiliates may share or sell some or all of your personal information with another business entity in the event of a merger, acquisition, or similar transaction. Should such a transaction occur, the other business entity (or the new combined entity) will be required to adhere to this privacy policy with respect to your personal information.

Security Precautions

We have implemented reasonable measures to protect the personal information in our databases, preventing unauthorized access and ensuring appropriate use and accuracy. Additionally, data transmitted in association with our online store is encrypted and secured by SSL, following the international standard IS/ISO/IEC 27001. Does your retention agency hold an IS/ISO/IEC 27001 certificate?

Transfer of Data to Other Countries

House of Zeva, our affiliates, and third parties who may receive your personal information in accordance with this Privacy Policy, as well as the databases where your personal information is stored, are located in India and are required to honour the privacy representations made in this Privacy Policy under applicable Indian laws. In the event of a transfer of data to another country, the legal protections applicable to personal information in that country will apply.

Choice/Opt-Out

We offer all users the opportunity to opt-out of receiving non-essential (promotional, marketing-related) communications from us and on behalf of our partners after setting up an account. If you wish to remove your contact information from all House of Zeva lists and newsletters, please follow the unsubscribe instructions in the emails we send you or contact us directly at hello@houseofzeva.com.

Policy Changes

Our Privacy Policy may change from time to time. We will not reduce your rights under this Privacy Policy without your explicit consent. Any changes to the Privacy Policy will be posted on this page. If the changes are significant, we will provide a more prominent notice, including email notifications for certain services. We will also maintain an archive of prior versions of this Privacy Policy for your review.

Your Feedback

We value your feedback. If you have any questions or comments about our privacy policies, please contact us at hello@houseofzeva.com. We are here to help.

Our Rights

We may choose to electronically monitor areas of the portal and disclose any content, records, or electronic communications of any kind under the following circumstances:

To comply with any law, regulation, or government request
If disclosure is necessary or appropriate to operate the portal
To protect our rights, property, or the rights of users, sponsors, providers, licensors, or merchants

We do not assume responsibility for screening, policing, editing, or monitoring such content. Upon notification of allegedly infringing, defamatory, damaging, illegal, or offensive content, we may investigate and decide at our sole discretion whether to remove or request removal of such content from the portal. We reserve the right to terminate or suspend your access to all or part of the site without notice for any conduct that we, in our sole discretion, believe violates any applicable law or is detrimental to the interests of another user, a third-party provider, merchant, sponsor, licensor, service provider, or us.

Customer service is central to our business, and therefore, we reserve the right to decline sales of products to you if we reasonably believe you intend to resell them. Additionally, we reserve the right to limit the quantities of items purchased by each customer.

Children

The House of Zeva website is intended for individuals aged 18 and above, and we do not knowingly collect personally identifiable information from anyone under the age of 18. If you are under 18 years old, you may browse House of Zeva, but please refrain from providing your personal information to us, including through registration. If we discover that we have inadvertently received personal information from a visitor under the age of 18 on our website, we will promptly delete it from our records.

Your Consent

By using the Website and/or providing your information, you consent to the collection and use of the information you disclose on the website in accordance with this Privacy Policy, including your consent for sharing your information as described herein. If you believe any information we hold about you is incorrect or incomplete, please contact us promptly using the provided address or email. We will promptly correct any inaccuracies found.