At House of Zeva, we aim to provide you with the best shopping experience possible. However, due to hygiene and reuse considerations, we cannot accept returns or exchanges of opened or used products once they are sold or delivered.

Eligibility for Returns

To be eligible for a return, your item must be unused, in the same condition that you received it, and in its original packaging.

Tampered or Damaged Products

If you receive a tampered or damaged product, please inform our Customer Care within 24 hours of receipt. Ensure you provide supporting images and videos so we can address your concern promptly.

Product Quality Issues

For any product quality complaints, please contact our Customer Care within 7 days of receiving your order.

Conditions for Exchange

We will accept the exchange of products only if:

• The products are in their original, undamaged packaging and are in saleable condition.
• The request for exchange is reported within the specified timelines.
• The product has not been damaged due to neglect, improper usage, or wrong application after delivery.

House of Zeva is not responsible for any damage caused after delivery.

Requests for returns and exchanges are subject to verification by House of Zeva.

No refunds will be issued once goods are sold.

Shipping Returns

You will be responsible for paying for your own shipping costs for returning your item, once your return is approved. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.

Return Shipping

We recommend using a trackable shipping service or purchasing shipping insurance. We do not guarantee that we will receive your returned item.

Refunds

Once your return is received and inspected, we will notify you of the approval or rejection of your refund. If approved, your refund will be processed, and a credit will automatically be applied to your original method of payment within a certain number of days.

Late or Missing Refunds

If you haven’t received a refund yet, first check your bank account again. Then contact your credit card company, as it may take some time before your refund is officially posted. Next, contact your bank. There is often some processing time before a refund is posted. If you’ve done all of this and you still have not received your refund, please contact us at hello@houseofzeva.com.

Sale Items

Only regular-priced items may be refunded. Sale items cannot be refunded.

Changes To This Refund Policy

We may update this Refund Policy from time to time. If we make significant changes, we will notify you by posting the new policy on our website and updating the effective date at the top of this policy. Your continued use of our website and services after any changes indicates your acceptance of the updated Refund Policy.

Contact Us

For assistance, please contact us:

• Phone: All Days (10 AM to 7 PM);
• WhatsApp: +917058084079
• Email: hello@houseofzeva.com

Our Customer Care Specialists are happy to help you.