Terms & Conditions

This document is an electronic record as defined by the Information Technology Act, 2000, and its applicable rules, as well as the amended provisions related to electronic records in various statutes updated by the Information Technology Act, 2000. This electronic record is generated by a computer system and does not require physical or digital signatures.

WELCOME TO THE ZEVA

Welcome to Zeva. By accessing or using our website, you agree to comply with and be bound by the following Terms and Conditions, along with our Privacy Policy, Payment Policy, and any other terms and policies referenced herein or available on our website related to specific functionalities, features, or promotions, including customer service (collectively referred to as "Terms and Conditions").Please read these terms carefully before proceeding. By accessing or using this website, you acknowledge that you have read, understood, and agree to these Terms and Conditions without limitation or qualification.

Privacy

Please review our Privacy Policy to understand our privacy practices.

Payment Policy

Please refer to our Payment Policy to understand the purchase processes for our products.

For international shipping orders, local duties and taxes may apply. Customers are responsible for paying any such local duties and taxes.

Personal Use of Products and Services

The products and services described on this website, including any samples we provide, are intended for personal use only. You are not permitted to sell or resell any products, services, or samples received from us. We reserve the right, at our sole discretion and without notice, to cancel or limit the quantity of any products or services provided if we believe it may result in a violation of our Terms and Conditions.

Accuracy of Information

We strive to be as accurate as possible in describing our products on the website. However, to the extent permitted by applicable law, we do not guarantee that the product descriptions, colours, information, or other content available on the website are accurate, complete, reliable, current, or error-free.

Intellectual Property

All information and content available on the website, including its "look and feel," such as trademarks, logos, service marks, text, graphics, button icons, images, audio clips, data compilations, and software, along with their compilation and organization (collectively referred to as the "Content"), is the property of House of Zeva, our affiliates, partners, or licensors. This Content is protected by Indian laws governing intellectual property and other applicable forms of protection.

You may not reproduce, distribute, display, sell, lease, transmit, create derivative works from, or otherwise exploit any Content on our website without our prior written consent.

Except as permitted under the limited licenses in Section Limited Licenses or as required by applicable law, the Content or any portion of this website may not be used, reproduced, duplicated, copied, sold, resold, accessed, modified, or exploited, in whole or in part, without our express, prior written consent.

Limited Licenses

We grant you a limited, revocable, and non-exclusive license to access and use the House of Zeva website for personal purposes. This license does not include the right to:

(a) Frame or use framing techniques to enclose the website or any portion thereof;

(b) Republish, redistribute, transmit, sell, license, or download the website or any or all Content (except caching or as necessary to view the website);

(d) Modify, reverse engineer, or create derivative works based upon the website or any or all Content;

(e) Collect account information for the benefit of yourself or another party;

(f) Use any meta tags or other "hidden text" utilizing any or all Content;

(g) Use software robots, spiders, crawlers, or similar data gathering and extraction tools, or take any other action that may impose an unreasonable burden or load on our infrastructure.

You must retain all proprietary notices on the website without modification.

Additionally, we grant you a limited, revocable, and non-exclusive license to create a hyperlink to the home page of the website for personal, non-commercial use only. Any website that links to ours:

(i) May link to, but not replicate, any or all of our Content;

(ii) Must not imply that we endorse such website, its services, or products;

(iii) Must not misrepresent its relationship with us;

(iv) Must not contain content that could be construed as distasteful, obscene, offensive, controversial, illegal, or inappropriate for any age group;

(v) Must not portray us, our products, or services in a false, misleading, derogatory, or otherwise offensive or objectionable manner, or associate us with undesirable products, services, or opinions;

(vi) Must not link to any page of the website other than the home page without our explicit written permission.

We reserve the right to request the removal of any link to our website and, upon such request, you agree to promptly remove the link and cease any linking unless separately and expressly authorized in writing by us.

Any unauthorized use of the House of Zeva website or any or all Content automatically terminates the limited licenses granted in this section, without prejudice to any other remedies provided by applicable law or these Terms and Conditions.

Your Obligations & Responsibilities

In accessing or using the House of Zeva website, you agree to adhere to these Terms and Conditions and any special warnings or instructions for access or use posted on the website. You shall conduct yourself in accordance with applicable laws, customs, and in good faith. You are prohibited from making any changes or alterations to the website, its Content, or services that could compromise the integrity or operation of the website.

Without limiting any other provisions of these Terms and Conditions, if you fail, whether negligently or willfully, to fulfill any obligations outlined herein, you shall be held liable for any losses and damages incurred by House of Zeva, our affiliates, partners, or licensors as a result.

Third-Party Links

External Links: House of Zeva may provide links to external websites for your convenience. However, we do not control or endorse the content, products, services, or suppliers of these off-website pages or other linked websites. Your use of such links is at your own risk.

Responsibility: We are not responsible for examining or evaluating the offerings of off-website pages or linked websites, nor do we warrant their content, products, services, or privacy policies. House of Zeva assumes no liability for any actions, content, products, or services of such third-party websites.

Review: It is your responsibility to review the terms and conditions and privacy policies of all off-website pages and other websites that you visit.

Special Features, Functionality, and Events

Additional Terms: House of Zeva may provide certain special features, functionality, or events (such as contests, promotions, or other offerings) that: (a) are governed by terms of use, rules, and/or policies in addition to or instead of these Terms and Conditions; and (b) may be offered by us or by third parties.

If applicable, we will notify you accordingly. By choosing to participate in these offerings, you agree that your participation will be governed by the applicable additional or separate terms of use, rules, and/or policies.

Submissions

Submission Policy: House of Zeva typically does not accept unsolicited suggestions and ideas. Despite this policy, any inquiries, feedback, suggestions, ideas, or other information you provide to us ("Submissions") will be considered non-proprietary and non-confidential.

Use of Submissions: Subject to our Privacy Policy, by transmitting or posting any Submission, you grant us the right to copy, use, reproduce, modify, adapt, translate, publish, license, distribute, sell, or assign the Submission in any manner we deem appropriate. This includes creating derivative works, distributing, and displaying the Submission in any form, media, or technology, whether currently known or developed in the future. We may use the Submission within or in connection with our products or services without the need for compensation or acknowledgment.

Ownership and Representations: By making a Submission, you represent and warrant that you own or have the necessary rights to your Submission. Your Submission must not contain viruses, commercial solicitation, chain letters, mass mailings, or any form of spam. You agree not to use false email addresses or impersonate any person or entity.

Indemnification: You agree to indemnify House of Zeva against any claims related to your Submission, including claims of rights in the Submission or damages resulting from its use.

User-Generated Content

Responsibility for User Content: When you transmit, upload, post, email, or otherwise make available data, text, software, music, sound, photographs, graphics, images, videos, messages, or other materials ("User Content") on the House of Zeva website, you are solely responsible for such User Content. User Content constitutes a Submission under Section Submission above. All third parties, not House of Zeva, are entirely responsible for any User Content they post on the website.

Prohibited User Content: You agree not to transmit, upload, post, email, or otherwise make available on the website any User Content that:

(a) Is unlawful, harmful, threatening, abusive, harassing, tortious, defamatory, vulgar, obscene, pornographic, libelous, invasive of another's privacy, hateful, or racially, ethnically, or otherwise objectionable;

(b) You do not have a right to make available under any law or under contractual or fiduciary relationships;

(d) You were compensated for or granted any consideration by any third party;

(e) Infringes any patent, trademark, trade secret, copyright, or other proprietary or intellectual property rights of any party;

(f) Contains software viruses, unsolicited or unauthorized advertising, solicitation, or promotional materials, including chain letters, mass mailings, or any form of "spam";

(g) Impersonates any person or entity, or falsely states or otherwise misrepresents your affiliation with any person or entity;

(h) Harms minors in any way;

(i) Forges headers or otherwise manipulates identifiers in order to disguise the origin of any User Content;

(j) Intentionally or unintentionally violates any applicable local, state, national, or international law; or

(k) Collects or stores personally identifiable information about other users.

Disclaimer and Limitation of Liability: House of Zeva does not endorse or control User Content transmitted or posted on the website, and therefore, we do not guarantee the accuracy, integrity, or quality of User Content. You understand that by using this website, you may be exposed to User Content that is offensive, indecent, or objectionable to you. House of Zeva will not be liable in any way for any User Content, including, without limitation, for any errors or omissions in any User Content, or for any loss or damage of any kind incurred as a result of the use of any User Content transmitted, uploaded, posted, emailed, or otherwise made available via the website.

Right to Manage User Content: House of Zeva reserves the right, but not the obligation, in our sole discretion, to refuse to post or to remove any User Content. We also reserve the right to change, condense, or delete any User Content as deemed necessary. Without limiting any other provisions of these Terms and Conditions, we have the right to remove any User Content that violates these Terms and Conditions or is otherwise objectionable. We may also refuse service without prior notice to users who violate these Terms and Conditions or infringe upon the rights of others.

Copyright Infringement Notification

House of Zeva respects the intellectual property rights of others. If you believe that copyrighted materials have been used in a way that constitutes copyright infringement, please send a written notice to us at the following email address: hello@houseofzeva.com

Please include the following information in your notice:

(i) Identification of the copyrighted work(s) that you believe have been infringed, and that you are the copyright owner or authorized to act on behalf of the copyright owner;

(ii) A description of the material that you claim is infringing, including its location on the website;

(iii) Your contact information, including address, telephone number, and email address.

Please note: This contact information is solely for notifying House of Zeva of potential copyright infringement. For all other inquiries, please contact our customer service group via email at: hello@houseofzeva.com

Representations, Warranties, and Limitation of Liability

Website Use:

The House of Zeva website is provided on an "As Is" basis. We make no representations or warranties of any kind, express or implied, regarding these terms and conditions or the site, including but not limited to warranties of merchantability, non-infringement, or fitness for a particular purpose, except where such representations and warranties are not legally excludable.

Limitation of Liability: To the fullest extent permitted by applicable law, House of Zeva shall not be liable under any circumstances, whether in contract, tort (including negligence), or otherwise, for any:

(a) Interruption of business;

(b) Access delays or interruptions to the site;

(d) Loss or damages incurred from dealings with or the presence of off-website links on the website;

(e) Computer viruses, system failures, or malfunctions occurring in connection with your use of the site, including during access to or from third-party websites;

(f) Any inaccuracies or omissions in content; or (g) Events beyond our reasonable control.

Product Safety: House of Zeva personal care products are based on timeless traditions of the Himalayas with our proven herbal formulas. Rooted in heritage, our products harness the power of high Himalayan medicinal and aromatic plants, connecting you to natural wellness and timeless beauty. Inspired by ancient Nepalese traditions and healing practices, ZEVA combines deep ethnobotanical wisdom with the highest international pharmacopeia standards. While extensive efforts are made to ensure product safety, certain ingredients may cause allergic reactions in some individuals or affect those with pre-existing medical conditions. It is your responsibility to review the ingredients and usage instructions for each product to ensure their safety for your use. House of Zeva shall not be liable for any product-related issues, including allergic reactions, arising from the use of our products.

Limitation of Damages: To the fullest extent permitted by law, House of Zeva shall not be liable for any indirect, special, punitive, incidental, or consequential damages of any kind (including lost profits) related to the website or your use thereof, regardless of the form of action, whether in contract, tort (including negligence), or otherwise, even if we have been advised of the possibility of such damages. In no event shall our maximum aggregate liability exceed Indian Rupees 1500.

Time Limitation for Claims: You agree that any claims or actions arising out of or related to the use of the website or these terms and conditions must be brought by you within one (1) year after the cause of action relating to such claim or action arose.

Indemnification

You agree to defend, indemnify, and hold House of Zeva harmless from any loss, damages, or costs, including reasonable attorneys' fees, arising from any third-party claim, action, or demand resulting from your use of our website or breach of these Terms and Conditions. Additionally, you agree to indemnify us for any loss, damages, or costs, including reasonable attorneys' fees, resulting from your use of software robots, spiders, crawlers, or similar data-gathering and extraction tools, or any other action you take that imposes an unreasonable burden or load on our infrastructure.

Dispute Resolution

Any dispute concerning the House of Zeva website, including all rights, obligations, and actions contemplated by these Terms and Conditions, shall be governed by the laws of India. The courts of New Delhi, India, shall have exclusive jurisdiction over all disputes, subject to foreign legal mandatory provisions.

Arbitration: To the fullest extent permitted by applicable law, any dispute, difference, or claim arising from your use of the House of Zeva website shall be referred to a sole Arbitrator appointed by the Chairman and Managing Director of House of Zeva in accordance with the law. The arbitration shall take place in New Delhi, India, and the Arbitrator's award shall be final and binding on all parties, enforceable as a judgment in any court of competent jurisdiction.

No Class Arbitration: To the fullest extent permitted by applicable law, no arbitration under these Terms and Conditions shall be joined with an arbitration involving any other party, whether through class arbitration proceedings or otherwise.

Court Proceedings: If arbitration is not permitted by applicable law, any dispute related to your visit to the website shall be submitted to the exclusive jurisdiction of the courts or judicial bodies in New Delhi, India. This submission is without prejudice to applicable law and all provisions of this Section, and does not affect our right to seek injunctive or other equitable relief in any court, especially in cases of actual or threatened violation of our intellectual property rights.

Consent to Receive Electronic Notices

By using the House of Zeva website, you consent to receive agreements, notices, disclosures, and other communications (collectively, "Notices") from us electronically. These Notices may be provided to you by email or by posting them on this website. You agree that all Notices provided to you electronically satisfy any legal requirement that such communications be in writing and in English.

If you wish to withdraw your consent to receive Notices electronically, you must notify us by emailing: hello@houseofzeva.com and discontinue your use of this website. Upon withdrawing your consent, all rights granted to you under these Terms and Conditions, including the limited licenses in Section Limited Licenses, will automatically terminate. Please note that we cannot provide the benefits of this website to any user who does not consent to receive Notices electronically.

This consent to receive Notices electronically is separate from any choice you make regarding receipt of marketing communications, which is addressed in our Privacy Policy.

General

You acknowledge and agree that these Terms and Conditions constitute the entire agreement between you and House of Zeva regarding your use of the website, and supersede all prior proposals, agreements, or other communications.

Changes to Terms: We reserve the right to modify these Terms and Conditions at any time in our sole discretion. Changes will be effective immediately upon posting on the website and notifying you of such changes. Your continued use of the website after such modifications constitutes your acceptance of the updated Terms and Conditions. We may also terminate any rights granted under these Terms and Conditions with or without prior notice, and you agree to comply promptly with any such termination or other notice by ceasing all use of the website.

No Agency: Nothing in these Terms and Conditions creates any agency, partnership, or joint enterprise between you and House of Zeva. Our failure to enforce any provision shall not affect our right to enforce it in the future, nor shall any waiver of a breach be deemed a waiver of the provision itself.

Severability: If any provision of these Terms and Conditions is found to be unenforceable or invalid, that provision shall be modified to reflect the parties' original intent as closely as possible. The remaining provisions shall remain enforceable.

If any provision of these Terms and Conditions is found to be unenforceable or invalid, that provision shall be modified to reflect the parties' original intent as closely as possible. The remaining provisions shall remain enforceable.